Privacy Policy
Effective Date: July 5, 2025
Last Updated: July 5, 2025
Welcome to Clinica Joina (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: https://clinicajoina.com (“Website”) or otherwise interact with us.
1. Who We Are
Clinica Joina is a dental clinic based in Mohandessin, Giza, Egypt. You can reach us at:
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Email: [email protected]
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Address: 9 Arab League Street, Giza
2. Information We Collect
a. Information You Provide Directly
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Comments & Inquiries: When you leave a comment, submit a form, or contact us (e.g., via WhatsApp button), we collect your name, email address, phone number, and any content you provide.
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Account Registration (if any): When you create an account, we collect profile information such as username and password.
b. Automatic & Technical Data
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Usage Data: Pages visited, time spent, referral URLs, and other engagement metrics.
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Device & Log Data: IP address, browser type and version, operating system, language settings, and unique device identifiers.
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Cookies & Tracking Technologies: See Section 4 below.
c. Third‑Party Sources
We may enrich your profile with information from publicly available sources (e.g., social media profiles) or third‑party partners, where permitted.
3. How We Use Your Information
We process your information for purposes that include, but are not limited to:
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Providing & Improving Services: To respond to inquiries, fulfill appointments, and refine our Website’s features.
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Communication: To send you updates, newsletters, marketing materials (where permitted), and respond to support requests.
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Analytics & Personalization: To understand usage patterns, diagnose technical issues, and tailor content.
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Legal Compliance: To comply with applicable laws, protect our rights, and for audit purposes.
4. Cookies and Similar Technologies
We use cookies and similar tools to enhance your experience:
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Essential Cookies: Required for basic site functionality (e.g., session cookies).
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Preference Cookies: Remember your language or display settings for up to one year.
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Analytics Cookies: Help us understand how you navigate our Website (e.g., Google Analytics).
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Marketing Cookies: (Only with your consent) Track visitors across sites to display relevant ads.
You can control or delete cookies via your browser settings, but disabling cookies may affect certain features.
5. Media and User‑Uploaded Content
If you upload images (e.g., for testimonials), please remove any embedded GPS/location data beforehand. Visitors can download images and extract embedded metadata.
6. Embedded Content from Other Websites
Our pages may include embedded content (e.g., videos, social feeds).
These elements behave as if you visited the third‑party site directly and may collect data about you, use cookies, and track your interaction.
7. Who We Share Your Data With
We may share your information with:
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Service Providers: For hosting, analytics, CRM, and marketing support (e.g., email platforms).
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Legal Authorities: When required by law or to protect our rights.
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Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice).
We do not sell your personal data to third parties.
8. Data Retention
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Comments & Form Data: Retained indefinitely to streamline follow‑up interactions.
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Account Information: Retained until account deletion or as required by law.
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Log & Analytics Data: Typically retained for up to 24 months, then anonymized.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access: Request a copy of the personal data we hold about you.
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Rectify: Correct inaccurate or incomplete information.
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Erase: Request deletion of your personal data (subject to legal obligations).
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Restrict or Object: Limit how we process your data or object to certain uses.
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Data Portability: Receive your data in a structured, machine‑readable format.
To exercise these rights, please contact us at [email protected]. We will respond within applicable legal timelines.
10. Security Measures
We employ industry‑standard safeguards to protect your data, including encryption, secure servers, and access controls.
However, no method of transmission over the Internet is 100% secure.
11. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect data from minors.
If you believe we have collected a child’s information, please contact us to request deletion.
12. International Data Transfers
Your data may be processed in Egypt and in other countries where our service providers operate.
We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequate privacy frameworks.
13. Changes to This Policy
We may update this Privacy Policy periodically.
We will post the revised date at the top and, where appropriate, notify you of significant changes via email or site notification.
14. Contact Us
If you have questions or concerns about this Privacy Policy, please email us at [email protected] or write to:
Clinica Joina
8th Floor, 9 Arab League Street, Giza.
Thank you for trusting Clinica Joina with your personal information. We are committed to maintaining your privacy and providing a safe, transparent experience.